Refund policy
Aurelle — Returns & Refunds Policy
Last Updated: July 2026
Operated by HUZEEM LLC | aurellesupport@gmail.com
Because Aurelle products include personal hygiene items and specialized body care technology that make direct contact with hair and skin, we enforce strict health and safety protocols to protect every customer. Please read this policy carefully before completing your purchase.
1. Final Sale Policy — Hygiene & Safety Restrictions
Due to sanitary and health regulations, all products that have been unsealed, opened, or used are strictly ineligible for return or cash refund. This includes:
- Personal care and grooming devices
- Scalp and skin treatment tools
- Hair care consumables (serums, treatments, oils)
- Any item that has made contact with hair, skin, or the body
By completing your purchase, you acknowledge and agree to this policy.
2. Defective, Damaged, or Incorrect Items
Your satisfaction is our absolute priority. If your item arrives with a manufacturing defect, is damaged in transit, or is incorrect, we will issue a 100% free brand-new replacement at no cost to you, under the following conditions:
To qualify for a free replacement:
- Contact our support team at aurellesupport@gmail.com within 7 days of your confirmed delivery date.
- Include your original order number in the subject line.
- Provide a clear short video demonstrating the defect (showing the device fails to power on, fails to hold a charge, or has visible transit damage upon unboxing).
Upon verification, Aurelle will process your replacement order within 1–3 business days. No return of the defective item is required.
Refunds or replacements will NOT be issued for:
- Minor cosmetic blemishes that do not affect functionality
- Damage caused by misuse, incorrect charging, or physical impact after delivery
- Claims submitted after the 7-day window from confirmed delivery
3. Order Cancellations & Modifications
Orders cannot be cancelled or modified once submitted and accepted by our system. Please review your cart and address carefully before completing payment. If you believe you made an error, contact aurellesupport@gmail.com immediately. While we cannot guarantee cancellation, we will make every effort to assist if the order has not yet entered fulfillment.
4. Chargebacks & Disputes
We strongly encourage customers to contact aurellesupport@gmail.com before initiating a chargeback. We respond to all support inquiries within 24–48 business hours. Chargebacks filed without prior contact may result in your account being flagged and future orders declined.
5. Contact Us
Email: aurellesupport@gmail.com
Response Time: Within 24–48 business hours (Monday–Friday)
Please include your order number and a brief description of your issue in all correspondence.
These policies apply to all purchases made through the official Aurelle online store. Aurelle reserves the right to update these policies at any time.