FAQ

Frequently Asked Questions

Where do you ship to?

We currently ship to all addresses within the United States only.

Is shipping free?

Yes! Shipping is FREE on all orders — no minimum required.

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery takes 5–10 business days after dispatch. You'll receive a tracking email once your order ships.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Allow up to 24 hours for the tracking to update. If you haven't received a tracking email within 3 business days, contact us at aurellesupport@gmail.com.

Can I return a product?

We do not accept returns on opened or used items. However, if your item arrives defective, damaged, or incorrect, we will send you a free replacement at no cost — no need to return the original. Contact us within 30 days of delivery with your order number and a photo or video of the issue.

What if my item arrives damaged?

Email us at aurellesupport@gmail.com within 30 days of delivery with your order number and clear photos or a short video showing the damage. We'll dispatch a free replacement within 1–3 business days.

Can I cancel or change my order?

Orders enter our fulfillment system quickly. If you need to make a change, contact us at aurellesupport@gmail.com immediately with your order number. We cannot guarantee changes once an order has been placed but will do our best to help.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), as well as Apple Pay and Google Pay at checkout.

Is my payment information secure?

Absolutely. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your card details.