Frequently Asked Questions
Where do you ship to?
We currently ship to all addresses within the United States.
How long does shipping take?
Orders are processed within 1-3 business days. Standard delivery takes 5-8 business days after shipping. You'll receive a tracking email once your order ships.
Is shipping free?
Yes! Orders over $35 qualify for free standard shipping. Orders under $35 ship for a flat $4.99.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Allow up to 24 hours for the tracking to update.
Can I return a product?
Yes. We accept returns within 30 days of delivery for unused items in original packaging. To start a return, email us at support@byaurelle.com with your order number.
What if my item arrives damaged?
We're sorry to hear that. Please email us at support@byaurelle.com within 7 days of delivery with a photo of the damage and we'll send a replacement or issue a refund.
How do I cancel or change my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@byaurelle.com and we'll do our best to help.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), as well as Apple Pay and Google Pay at checkout.
Is my payment information secure?
Absolutely. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your card details.
How do I contact you?
Email us at support@byaurelle.com. We respond within 1-2 business days, Monday through Friday.